We all know it, service is dead. Everywhere you go, it’s a “Big Box” store.

  • Hardware … Big Box Store
  • Grocery Store … Big Box Store
  • Haircut Chain…
  • Fast Food … Turns out that the restaurant you thought was a one of a kind, has a chain restaurant location in every major city!

In the last several decades, even dentistry has become a Big Box.

And let’s talk about Customer Service … nope!! It’s ALL Do It Yourself!

  • Load and Unload
  • Self Checkout
  • Kinda stinks, doesn’t it?

Where’s the help, the love, the service, the passion? Is it completely GONE???

Customer service in big box stores can sometimes be perceived as suffering due to a combination of factors:

  1. Volume and Crowds: Big box stores often attract large volumes of customers, especially during peak hours and sale events. Handling such crowds can be challenging, leading to longer wait times and less individualized attention.
  2. Staffing Levels: To keep costs low and offer competitive prices, big box stores may limit the number of employees on the sales floor. This can result in fewer staff members available to assist customers, leading to reduced responsiveness.
  3. Employee Training: While some big box stores invest in comprehensive employee training, others may provide minimal training to new hires. Inadequately trained staff may struggle to address customer inquiries and concerns effectively.
  4. High Employee Turnover: High turnover rates in the retail industry can result in a constant influx of new employees. Frequent staff turnover can affect the consistency and quality of customer service.
  5. Task-Oriented Focus: In some big box stores, employees may be primarily tasked with restocking shelves, maintaining displays, and handling other operational duties. This leaves them with less time to engage with customers.
  6. Pressure to Meet Sales Targets: Big box stores often have sales targets and performance metrics that employees are expected to meet. This can create an environment where staff are more focused on meeting these targets than providing exceptional customer service.
  7. Checkout Lines: Long checkout lines can be a common frustration in big box stores, particularly during busy periods. Insufficient cashiers or slower checkout processes can contribute to a poor customer experience.
  8. Limited Product Knowledge: Due to the wide range of products carried in big box stores, employees may have limited knowledge about specific items. This can make it difficult for them to answer detailed product-related questions.
  9. Management Practices: The management approach in big box stores can vary. In some cases, the emphasis may be on efficiency and cost control rather than a customer-first approach.
  10. Size and Layout: The sheer size and layout of big box stores can make it challenging for customers to find assistance or for staff to respond promptly to customer needs.

It’s essential to note that not all big box stores have poor customer service. Many strive to provide a positive shopping experience by focusing on staff training, customer engagement, and efficient store operations. However, the factors listed above can contribute to varying levels of customer service in different big box store chains.

For consumers seeking better customer service in big box stores, it may be beneficial to choose stores known for their customer-centric approach, look for helpful and knowledgeable staff, and shop during less crowded times when possible to receive more personalized attention.

So, America has become a bunch of Big Box stores. But why?

Cheap stuff for you and more profits for them is the short answer. It’s a do it yourself world, to save a few bucks, and it’s exhausting!!

The United States has become a country with a significant presence of big box stores for several reasons:

  1. Economies of Scale: Big box stores benefit from economies of scale, meaning they can purchase and sell products in much larger quantities than smaller retailers. This allows them to negotiate lower prices with suppliers and pass some of those savings on to consumers. It also helps them maintain large, well-stocked inventories.
  2. Low Prices: Many consumers are attracted to big box stores because they offer low prices on a wide range of products. This appeals to cost-conscious shoppers who want to stretch their budgets.
  3. Convenience: Big box stores are often one-stop shops, providing a wide variety of goods in one location. This convenience is attractive to consumers who prefer to do all their shopping in a single trip.
  4. Brand Variety: Big box stores carry a broad assortment of brands and products, giving consumers the opportunity to choose from a wide selection. This variety can be appealing to those who want options.
  5. Bulk Purchases: Big box stores are known for selling items in bulk, which is appealing to families or individuals looking to buy in larger quantities and save money in the long run.
  6. Technology and Efficiency: Big box stores invest in technology and efficient supply chain management, allowing them to keep costs down and offer competitive prices.
  7. Customer Experience: Many big box stores focus on creating a pleasant shopping experience. They offer amenities such as ample parking, spacious shopping areas, and extended hours of operation.
  8. Diverse Product Categories: Big box stores often carry a diverse range of products beyond just groceries or clothing, including electronics, furniture, automotive supplies, and home improvement items.
  9. Market Dominance: Some big box retailers have achieved market dominance through aggressive expansion and competition. They use their size and reach to establish a significant presence in many communities.
  10. Online Presence: Many big box stores have embraced e-commerce and provide online shopping options, further expanding their reach and offering convenience to consumers.
  11. Job Creation: Big box stores generate employment opportunities, which can be a significant factor for local economies. The sheer size of these stores necessitates hiring many workers, from sales associates to managerial staff.

However, it’s important to note that the prevalence of big box stores has also sparked debates and concerns. Critics argue that they can lead to the displacement of small, locally-owned businesses and create urban sprawl, among other issues.

The presence of big box stores in the United States is the result of a complex interplay of economic, consumer, and business factors. Their continued success and expansion depend on their ability to meet consumer demands while effectively managing competition and challenges in the retail industry.

But that is NOT the way Dentistry is supposed to be

Dentistry is about great quality care and service at a fair price. It is supposed to be about caring professionals, long lasting relationships with your dental team and customized dental treatments in an individualized setting … NOT in a Big Box!!

The idea of dentistry adopting big box store characteristics is a topic of debate and concern within the dental and healthcare communities.

Here are some reasons why many argue that dentistry should not take on the characteristics of big box stores:

  1. Individualized Care: Dentistry is a healthcare field that emphasizes individualized patient care. Each patient’s oral health needs are unique, and dental treatment plans should be tailored to those needs. Big box store characteristics, such as high patient volumes and standardized services, may compromise the ability to provide personalized care.
  2. Quality of Care: Dentistry prioritizes the quality of care, including patient safety and the delivery of evidence-based treatments. Concerns arise when the focus shifts towards cost-cutting and efficiency, potentially compromising the quality of care.
  3. Preventive Care: Preventive dental care, such as regular check-ups and cleanings, plays a critical role in maintaining oral health. Big box store characteristics may prioritize treatment over prevention, leading to missed opportunities for early detection and intervention of dental issues.
  4. Patient Education: Dentists educate their patients about oral health and hygiene practices. The time and attention required for patient education may be limited in high-volume settings, potentially leading to reduced patient understanding and compliance with recommended care.
  5. Complex Procedures: Dentistry involves a wide range of complex procedures, including oral surgeries, restorative work, and orthodontic treatments. These procedures often require specialized training and expertise, which may be compromised in a high-volume, cost-driven model.
  6. Continuity of Care: Building a long-term relationship with a dentist is essential for maintaining oral health. High patient turnover in a big box store model may result in a lack of continuity in care, making it challenging to monitor and address ongoing oral health needs.
  7. Innovative Treatments: Dentistry continually advances with innovative treatments and technologies. A focus on cost-efficiency may limit access to the latest advancements and specialized treatments, potentially affecting patient outcomes.
  8. Patient Comfort: Dentistry places a strong emphasis on patient comfort and managing anxiety associated with dental procedures. Big box store characteristics may not prioritize these aspects, potentially leading to negative patient experiences.
  9. Preventing Over-Treatment: Dentists should follow ethical principles and prioritize what is best for the patient. High-volume models may inadvertently encourage over-treatment to meet financial targets.
  10. Ethical Concerns: Ethical concerns can arise when the primary goal becomes profit-driven rather than patient-centered care. Patient trust is vital in dentistry, and a shift away from ethical standards can undermine that trust.
  11. Legal and Regulatory Considerations: Dentistry is subject to specific regulations and standards that prioritize patient well-being. Adherence to these standards should not be compromised in favor of business objectives.

It’s important to note that not all dental practices or models adopt big box store characteristics, and many dentists prioritize patient-centered care, quality, and ethical principles. The debate about the influence of business models on healthcare, including dentistry, is ongoing. Healthcare professionals and policymakers continually explore how to balance the need for accessible, cost-effective care with the importance of patient safety, quality, and individualized treatment. But, you won’t find that mentality at our local Independence dentists office.


Local Independence Dentists, Thomas Anderson DDS, Caleb Johnsen DDS, Tanner Neeland DDS, and Lane Anderson DDS are local dentists that strive to provide individualized dentistry specifically for you.

We use a personalized approach to dental care instead of a cookie-cutter approach. From the moment you walk into our new Independence office, you will feel that you are in a top-notch dental home.

  • Friendly people greet and help you through the paperwork process.
  • Professional hygienists clean your teeth in a relaxed atmosphere.
  • Individual rooms for privacy is a wonderful touch.
  • Extra comfy chair dental chairs is a nice little extra.
  • It’s your choice … listen to music, watch TV or a Movie to compliment your comfort experience and relax during your appointment.

Learn more: Your Independence Dentists Will Help Keep Your Smile Healthy

A personalized approach to dental care is essential for several reasons, as it offers distinct advantages over a cookie-cutter or one-size-fits-all approach:

  1. Individualized Treatment Plans: Every patient has unique oral health needs, risk factors, and treatment goals. A personalized approach allows dentists to create customized treatment plans tailored to each patient’s specific requirements, addressing their immediate concerns while considering their long-term oral health.
  2. Early Detection and Prevention: Personalized dental care emphasizes preventive measures and early detection of oral health issues. Dentists can identify potential problems and intervene before they become more severe, helping patients avoid costly and complex treatments.
  3. Patient Comfort and Trust: Building a strong patient-dentist relationship is fundamental to effective care. A personalized approach fosters trust and open communication, making patients feel comfortable discussing their concerns, asking questions, and actively participating in their treatment decisions.
  4. Optimized Treatment Outcomes: By tailoring treatment plans to individual patients, dentists can optimize treatment outcomes. This leads to better results, improved oral health, and greater patient satisfaction.
  5. Respect for Patient Preferences: Personalized care respects each patient’s preferences, including their treatment preferences, budget considerations, and any specific dental anxieties they may have. Dentists work in partnership with patients to make informed decisions about their care.
  6. Cost-Effective Care: Although personalized care may involve a detailed assessment and treatment planning, it often leads to more cost-effective care in the long run. By addressing issues early and tailoring treatments, patients can avoid more extensive and expensive interventions.
  7. Educational Opportunities: Dentists can provide patients with personalized oral health education. This education is crucial for patients to understand their unique risk factors and the specific steps they need to take to maintain their oral health.
  8. Specialized Care: Some individuals may require specialized dental care due to medical conditions, age, or specific dental needs. A personalized approach ensures that patients receive the appropriate care and referrals to specialists when necessary.
  9. Adaptation to Changing Needs: Over time, a patient’s oral health needs may change. A personalized approach allows for ongoing adjustments to the treatment plan, ensuring that it remains relevant and effective.
  10. Prevention of Over-Treatment: In a personalized approach, the focus is on addressing only what is necessary. This helps prevent over-treatment, which can occur in a cookie-cutter model driven by financial incentives.
  11. Ethical Patient-Centered Care: A personalized approach is consistent with ethical principles that prioritize the best interests of the patient. This approach is integral to maintaining the ethical standards of the dental profession.
  12. Overall Health Considerations: A personalized approach also considers a patient’s overall health and how oral health is interconnected with systemic health. Dentists can provide guidance on the links between oral health and conditions like diabetes, cardiovascular disease, and more.

In summary, a personalized approach to dental care ensures that patients receive treatments and recommendations tailored to their unique needs and preferences. This approach results in better oral health outcomes, increased patient satisfaction, and a higher standard of care that respects both the individuality of patients and ethical principles.

New Technology and Old-School Techniques

At your LOCAL INDEPENDENCE DENTISTS office, we are not locked into a single way of thinking. Our doctors span the spectrum from old school to new way. Regardless, state of the art technology is used when it is deemed to be the best choice, but sometimes the older techniques have withstood the test of time for good reason.

For more advanced procedures, like Porcelain Veneers or full-mouth crowns, advanced artistic and craftsmanship skills as well as digital oral photography are required. Rest assured that these Independence Dentists will be able to meet and exceed your expectation for higher quality service and care.

We Want to Get to Know YOU

Local INDEPENDENCE DENTISTS strive to work with all of our patients on an individual first-name basis. For some, it’s a longer conversation with their dentist. Others may be fearful and need additional time and loving support and patience to ease their dental anxiety. Even further, special-situation patients, for example, special needs patients, or extreme allergy patients, may need an early morning or lunch hour appointment when nobody is in the office except for them and their dental care team. Whatever the situation, we will intuitively know how to handle your situation so that you feel treated with the best level of care, professionalism, and support.

We Support Our Community

As LOCAL INDEPENDENCE DENTISTS, we hire friendly talented people from the surrounding area. This community friendship within the team creates an amplified atmosphere of caring and friendship. This is a feeling in the office that cannot be seen but is felt … it’s very positive and noticeable. This synergy of friendship and teamwork has a profound impact on patient care, leading to more efficient, more comfortable care with a higher level of patient happiness and satisfaction upon completion.

Being local INDEPENDENCE DENTISTS, for years, we believe in supporting the local community, the neighborhood, and you. Giving back to the community means hiring people from the area, supporting the community and the people in the community through outreach and individualized care. And by remaining a local-community small business, INDEPENDENCE DENTISTS, are swimming upstream against the Big Box-ifcation that is going on in our communities and our country.

At our local INDEPENDENCE DENTISTS office, it is possible to receive individual care instead of assembly-line care. Believe it or not, it IS possible for someone to remember your name and smile at you. At INDEPENDENCE DENTISTS, it is possible to get the best dental care possible.

One thing is for sure … you won’t find that in a Box! What are you waiting for??

Contact us today to schedule your dental appointment and meet with our skilled dentists at one of our three conveniently located dental office locations within the Kansas City area, including Lee’s Summit / Independence, the Country Club Plaza and Downtown Kansas City. The gentle dentists and expert team at Thomas L. Anderson and Associates look forward to working with you to treat your dental emergency, achieve proper oral health and a beautiful smile that will last a lifetime. If you have any questions about your dental insurance benefits, please do not hesitate to contact us.  We are happy to review your policy! Please give us a call today to schedule an appointment and become part of our dental family.